Vanititi Store Terms of Use and General Policies

Return Policy

In Vanititi store, the professional company, we do our best to provide our customers with the best services to achieve their full satisfaction, taking into account all the possibilities that the product may go through through the different stages until it reaches our customers.

• If the product is not received because you are not at home and is returned by the shipping company, return shipping costs and any additional fees will be deducted from the refund amount.
• If the order or product is opened or used, you cannot request a return. 
• If you notice damage or an error in a shipment received, never accept the receipt. Inform the shipping representative and contact us to arrange a replacement for you.
• We strongly recommend that you document the condition of the product with a photo or a video to ensure returns, exchanges and refunds. (Please record a video while placing the order)

When you receive the product, please check the following:

1. Video documenting the opening of the shipment or product.
2. Examine the product well after taking it out of its box, and make sure that there is no damage (caused by a shipping problem or an error of the shipping company). If the order is not in good condition, please videotape it before opening the box.
3. Check that your product name and order number match.
4. Upon receiving the order, please document the status of the order (by recording a video) before and during the opening of the order to confirm the return or exchange process, or to send the missing products (if any).
5. After opening the order, if there is any damage or missing products, contact us and choose the best option (we will ask you to send us the video of opening the order for documentation).
   In this case, the costs of returning shipping, or sending the missing products will be on your account Store 
6. Products categorized as "non-returnable" cannot be returned. on the sale page.
7. To learn more about the value of refunds after we receive the returned product and check its condition, read Refund Policy.

Shipping Policy

• Shipping the order

  Your order will be delivered to the shipping company within a maximum period of 24 hours, and will reach you according to the transportation options of the shipping company within the period specified on the product page. The delivery period may change in the event of anything out of nature. 

• Shipping costs
  1. If products are included in FREE SHIPPING (or if the product price includes shipping), you do not need to pay shipping fees upon delivery. If the shipping representative requires any additional shipping costs, please contact us.
  2. If the products do not include free shipping, you will pay the shipping costs in advance through the store or upon receipt from the representative if you choose to pay on delivery; And you don't need to pay extra costs to the freight forwarder. If the shipping representative requires any additional shipping costs, please contact us.
  3. Shipping rates vary from one province to another, and also vary based on the quantity and volume of purchases.
        You can check shipping rates when choosing a shipment destination during the purchase process. 
• Shipping Tracking

  You can track your order on our website in the "Where is my order" section? Through the order tracking number sent to you via SMS or e-mail.

• Approved shipping companies

  Vanititi cooperates with local shipping companies inside Iraq that guarantee you fast delivery to all governorates of Iraq and ensure product safety

• Delivery of the order
  • If you are not at home when the order is delivered, we will contact you using the contact information on the site. If you do not receive the order, the product will be entered according to Return Policy.
  • When you receive your order, make sure that the product name and number match your order number.
    If you notice any defect or damage in the packaging, contact us to help you. Find more details on Return Policy.
  • If the delivery of the product is delayed by the shipping company, you can contact us to proceed with the shipping process of your order; You can also check some information until you receive the order:
    • Make sure the shipping address is correct.
    • Check that the product has not been mistakenly delivered to your neighbors or in the area around your home.
    • Wait 2 days, technical errors may occur.
    • Check for any delivery notices. These notices will guide you through the necessary steps to receive your order.

Payment and Refund Policy

1. You can pay for your purchases using credit cards: MasterCard, Visa and Troy. Our website guarantees you the highest levels of privacy and confidentiality of your personal and banking information. Learn more about Privacy Policy, We also provide you with a method of payment upon receipt
2. Your credit card details are sent to the bank encrypted, and are not stored on our website, unless you choose to save your card details in your account on the website for subsequent shopping transactions, after you have been notified and confirmed to do so.
3. If the order is canceled and the return policies are followed, the refund will be sent to your bank account within 7 working days of the seller's receipt of the returned product.
4. We have the option to pay upon receipt, and if you use this option to order your products, no amount will be returned if the order is not received.

Order Cancellation Policy

You can cancel the order before it is accepted and the seller prepares the order.

After approving the cancellation of your request, the refund amount will be sent to your bank account within 14 working days, if you choose electronic payment.

If you want to cancel your order while we are processing it, contact Customer Service to assist you.

If your order has not been canceled because it has been shipped or any other reason, wait until it reaches you, and do not pick it up; Therefore, it will be entered according to the return policy.